Privacy & Confidentiality FAQs at Dr. Koko Vietnam
Your privacy matters throughout consultation, treatment and recovery. Clinical information and permission to share your experience publicly are handled as separate matters.
Are my photos and personal information confidential?
Your photos, medical information and consultation details are treated as confidential patient information. They are used for assessment, treatment planning, patient coordination, medical documentation and follow-up.
Relevant information may be accessed by the surgeon, medical professionals involved in your care and authorised staff supporting your treatment. Necessary sharing for care or applicable legal requirements is different from public or promotional use.
Are my surgery details private?
Your procedure, treatment plan and recovery information form part of your confidential patient records. They are not intended for discussion with other patients or publication on social media.
Relevant details may be shared with medical professionals involved in your treatment or follow-up care.
Why are photos needed for consultation and treatment?
Clear photos help the surgeon assess your concerns and discuss possible treatment options. Clinical photographs may also be needed to document your condition before treatment and monitor changes during recovery.
Providing photos for assessment or medical records does not mean you agree to their use in advertising or social media.
Can I decline photographs?
You can decline optional photographs or videos for marketing.
Clinical photographs may be necessary for assessment, treatment planning or medical documentation. If you have concerns, tell the team before photography begins. Your surgeon will explain any clinical need and whether an alternative is appropriate.
Will my before and after photos be shared publicly?
Public or promotional use requires separate, explicit permission. This includes use on the website, social media, advertisements or as examples shown to prospective patients.
You can choose not to participate in marketing photography. Permission for clinical photographs does not automatically include permission to publish them.
Can my photos be shared without my name or face?
If you choose to allow publication, your permission can specify limits such as excluding your name or cropping identifying features.
Cropping or covering parts of an image cannot guarantee anonymity. Tattoos, facial features and other details may still make you recognisable.
Can I withdraw permission to publish my photos?
You can contact the team to withdraw permission for future promotional use and request removal from channels controlled by the clinic.
This does not automatically delete photographs that form part of your clinical records. Copies already saved, reposted or shared by other people may remain outside the clinic’s control.
Is my WhatsApp conversation private?
Your WhatsApp messages are used to coordinate your inquiry, assessment and care. Authorised patient support staff may handle the conversation, and relevant medical information may be shared with your treating surgeon.
If a consultation group is created, its participants can see the messages and files posted there. Share sensitive documents through the private channel arranged by the team rather than posting them to a group unnecessarily.
Can my family or companion receive updates?
You can nominate a family member or companion to receive updates and specify what information may be shared.
Tell the team if you want particular details kept private or if you wish to change the person receiving updates.
Can I receive my medical records after surgery?
You can request available treatment documentation, such as a surgical summary and implant details where applicable, for your records or follow-up care.
The team will coordinate the request with the treating facility. Identity verification may be needed before records are released.
What happens to my information after treatment?
Relevant information is retained for medical documentation, follow-up and applicable record-keeping requirements.
You can submit a request to access or correct your information, or request deletion where permitted. Records that must be retained cannot necessarily be deleted immediately after treatment.
How do I report a privacy concern?
Contact the Dr. Koko Vietnam international patient team through the clinic’s WhatsApp or contact form. Explain which message, document or image your concern relates to.
The team will direct your concern to the appropriate person for review.